One of the most popular scams involves fraudsters pretending to be from Amazon contact telephone customer support or security team. They’ll say there’s been a suspicious purchase or a lost package, and they want you to share personal information like your Amazon login credentials, credit card number, or address. Amazon representatives never ask for this information over the phone.

They claim your information was leaked from a data breach, and that you’re owed a refund. They’ll then ask you to send them money back via gift cards or other non-reversible payment methods. This is a common scam for victims of recent data breaches, including the massive Facebook breach in 2018 [*].

Need Help with Amazon? Here’s How to Contact Their Customer Service via Telephone

A robocall or voicemail warns you of a fraudulent purchase on your account. They’ll usually say there’s a phony charge for a big ticket item, such as an iPhone or a television. They’ll say you need to press “1” or call a different number to talk to an Amazon representative to remove the unauthorized charge. This type of scam is very popular with people who make large purchases from Amazon and other ecommerce companies, according to the Better Business Bureau (BBB).

You receive a live or prerecorded call from an “Amazon rep” who says your package has been lost. They’ll ask you to provide confidential information, such as your address, Amazon login credentials, or two-factor authentication (2FA) codes. They may also ask you to download remote access software such as AnyDesk or TeamViewer. Amazon’s legitimate representatives never request this information over the phone.